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Return Policy

No cancellation of order or refund will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever.

If an item is defective, we will replace the item once the defective item is returned to us, provided that we receive notice of the defect within seven (7) days of receipt of such defective item by you, together with the receipt evidencing the purchase made by you.

To return a defective item, please contact our customer service department for assistance via phone or email. Our contact details are as follows:

We will only entertain returns within reasonable cause. However the items must be in good condition and accompanied with the receipt evidencing the purchase of such items. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned. The item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

Items returned will not be refunded. Customers can choose to exchange returned item with items of equal or less value (remaining balance forfeited). Exchange can only be made within 7 days of receiving goods or receipts at all Al-Ikhsan outlets.

For exchanges on online purchases, you will bear the shipping cost in case you are not coming to our outlets. . If it’s established that exchange is required due to our oversight, you may drop by our nearest outlet.

Please contact us at 1800-22-8188 for any issues. However, please note that the item may not be exchanged on the spot as it’s subject to stock availability. The return process may take up to 7 working days depending on the stock availability

For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.

We will not be responsible for returned items that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the items returned to us are not damaged in transit and if appropriate, arrange suitable insurance.

 

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