No cancellation of order, EXCHANGE or refund will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever.
If an item is defective, we will replace the item once the defective item is returned to us, provided that we receive notice of the defect within seven (7) days of receipt of such defective item by you, together with the receipt evidencing the purchase made by you.
To return a defective item, please contact our customer service department for assistance via email. Our contact details are as follows: DO NOT change directly to address on receipt. We will not entertain any of walk-in exchange
DURING THIS CMCO SEASON, OUR TEAM CAN ONLY BE CONTACT VIA EMAIL. Email will be reply 3-4 WORKING DAYS.
- Email: firstname.lastname@example.org
- Whatsapp: 019-779 0676/ 012-7144 058
We will only entertain returns within reasonable cause.No exchange size once you have made a purchase. However the items must be in good condition and accompanied with the receipt evidencing the purchase of such items. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned to informed address. The item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.
Items returned will not be refunded. Customers can choose to exchange returned item with items of equal or less value (remaining balance forfeited). Exchange can only be made within 7 days of receiving goods or receipts at all Al-Ikhsan outlets.
NOTE: FOR RETURN PARCEL BY COURIER WILL BE SEND BACK AFTER MCO ENDED ! Please make sure to put the correct address and correct phone number.
***Customer's who uses any coupon might have to bear additional charges while exchanging size or item as it will follow original price without any coupon discount. For Example customer entitled to use coupon for 30% off, but when exchange will follow original price without 30% off and customer has to pay the balance amount. Discount will be applied only once.
***Same as Voucher code given, customer has to bear additional charges while exchanging size. For example customer entitle coupon with RM50 but when exchange it will follow original price without coupon amount. Promo code only applied only once
***Customer will have to bear additional cost of current price if the item are not in promotion anymore. Even customer has informed before the item before shipped out we will not entertain any exchange unless customer are willing to add value. PLEASE BE NOTE THAT THE PRICE ARE BASED ON CURRENT SYSTEM
*** Exchange at any outlet depends on stock outlet
For exchanges on online purchases, you will bear the shipping cost in case you are not coming to our outlets. . If it’s established that exchange is required due to our oversight, you may drop by our nearest outlet.
However, please note that the item may not be exchanged on the spot as it’s subject to stock availability. The return process may take up to 7 working days depending on the stock availability. We will not responsible for any damage during the delivery to us.
For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.
We will not be responsible for returned items that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the items returned to us are not damaged in transit and if appropriate, arrange suitable insurance.
We will send the exchange item once we received.