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FAQ

ORDER

Sure. Anyone can order at our online store.

Al-Ikhsan offers the following methods of payment:

Paying using Ipay88:

  • Credit Card (Visa/MasterCard)
  • Online Banking

You will receive a confirmation email after completing your order from our website and Payment Gateway

It is not possible to subsequently change sizes or colors of items, or to add items once you have confirmed your order. You may contact our customer service 1800 22 8188 or email customer.services@al-ikhsan.com.

Unfortunately, once you have made payment we are unable to cancel any orders. All items are non-refundable. We will issue you with a Credit Note for the value of order in which you can use to exchange for products in our stores. Under circumstances where stock are not available, we shall proceed with refund based on our return & refund policy.

Yes you can direct email to customer.services@al-ikhsan.com or Whatsapp us +6012-7144 508/ +6019-7790 676 and our Facebook Page: Al-Ikhsan Sports ,Instagram: @alikhsansports

 

DELIVERY

We offer free shipping upon minimum spend of RM150 for West Malaysia and RM450 for East Malaysia. We offer standard shipping for flat rate base on weight.

3.0 Kg – Peninsular: RM 10, Additional 1 Kg: RM 3

3.0 Kg – East Malaysia: RM 23, Additional 1 Kg: RM 12

Once we received your order, the standard delivery time generally will be 5-7 working days. You can get your order even faster depending on location and courier.

When your package is passed to the courier delivery, you will receive a confirmation by email. This confirmation will contain a tracking number that can be used to track online the status of your package. The track and trace system can be used to follow the progress of your package.

You will receive a notification card from the courier service, informing you that a second attempt will be made on a specified date or you can contact them for other action (pickup at center).

We currently offer delivery in Malaysia only

PRODUCT AVAILABILITY

Please send your enquiry by email to customer.services@al-ikhsan.com or contact us at Toll Free 1800 22 8188.

Unfortunately not. You can only order items that are only available at al-ikhsan online shop.

WARRANTY

Al-Ikhsan does not provide any warranty for the Products. Any warranty in relation to the Products, if provided, shall be from the manufacturer. For Products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; Product manuals, instructions and safety warnings may not be in destination country languages; the Products (and accompanying material) may not be designed in accordance with destination country standards, specifications, and labelling requirements. The Customer is responsible for assuring that the Product(s) can be lawfully imported into the destination country.

RETURN POLICY

Yes. You can do so within 7 days on receiving. Please contact our customer services by email to customer.services@al-ikhsan.com or contact us at Toll Free 1800 22 8188.

All items are non-refundable.

We accept returns within valid reasons for items that were purchased at Al-Ikhsan outlets and our Online Shop only.

If any items purchased on our Online Shop are incorrect item or damaged, you are allowed to exchange the items. Please contact our customer services by email to customer.services@al-ikhsan.com or contact us at Toll Free 1800 22 8188. However, note that the item will not be exchanged on the spot as it’s subject to stock availability. The return process may take up to 7 working days depending on stock availability.

We will issue you with a Credit Note for the value of your order in which you can use to exchange for products in our selected offline stores.

BULK ORDER

Please click onto our BULK ORDER tab and fill in the form. We will be in touch with you once we have your request.

COURIER ISSUES

You should be able to track the items on our website. If you aren’t able to and have not received your order within 5 -7 working days, Please contact our customer services by email to customer.services@al-ikhsan.com or contact us at Toll Free 1800 22 8188. 

We will replace your order once we have declaration from the courier service.

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